Refund policy

Last Updated: August 4, 2026

At Lanlvbomo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concern.

This policy applies to purchases made through:

www.lanlvbomo.com

1. 30-Day Return Window

We offer a 30-day return policy.

Customers may request a return within 30 days after the delivery date.

To be eligible for a return, items must be:

  • Unworn and unused

  • In the same condition as received

  • With original tags attached

  • In original packaging when applicable

  • Accompanied by valid proof of purchase or order information

Items that do not meet these requirements may not qualify for a refund.

2. How to Start a Return

To request a return, please contact us at:

hello@lanlvbomo.com

Please provide:

  • Order number

  • Email address used for the purchase

  • Reason for the return request

Our customer support team will review your request and provide return instructions.

Please do not send items back before receiving return approval and instructions from our team.

3. Return Shipping

Returns are accepted by mail only.

Customers are responsible for arranging return shipping unless the item received is:

  • Defective

  • Damaged

  • Incorrect

We recommend using a trackable shipping service and keeping return tracking information until the refund is completed.

4. Return Shipping Costs

For standard returns, including:

  • Change of mind

  • Wrong size selection

  • Wrong color selection

  • Style preference

  • No longer wanting the item

The customer is responsible for return shipping costs.

If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, Lanlvbomo will assist with return shipping arrangements.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Photos of the item and packaging when applicable

We will review the issue and provide an appropriate solution, including replacement or refund when applicable.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or non-returnable on the product page

  • Gift cards

  • Custom-made or personalized items

  • Items that have been worn, washed, altered, damaged, or returned without original tags or packaging

7. Exchanges

We do not guarantee direct exchanges for all products.

If you need a different item, we recommend returning the eligible product and placing a new order after your refund has been processed.

For defective, damaged, or incorrect items, please contact our support team for assistance.

8. Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 3–7 business days after approval.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears.

9. Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is caused by an error on our part, including:

  • Incorrect item sent

  • Damaged item received

  • Defective product

10. Restocking Fee

Lanlvbomo does not charge a restocking fee for eligible returns.

11. Return Instructions

Returns must follow the instructions provided by our customer support team.

Please do not send returns to the business address unless specifically instructed.

Customers should include their order number or return authorization information inside the package to help us process the return.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it must follow our return process.

13. Contact Information

For questions regarding returns, refunds, damaged items, or exchanges, please contact us:

Brand Name:

Lanlvbomo

Website:

www.lanlvbomo.com

Email:

hello@lanlvbomo.com

Phone:

+1 262-209-6248

Business Address:

4608 S Twinleaf Dr
Gilbert, AZ 85297
United States

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time, ET)

Saturday – Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.